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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

We ship via USPS with provided tracking information. Most US Shipments arrive within 2-7 business days. Due to slowdowns with the USPS due to COVID-19, please allow an extra 3-5 days for delay & check tracking information.


If you have any concerns – please reach out to info@hwbotanicals.com 

Click Here. Sign up using a valid email address & create a password. 

If you have entered in the incorrect shipping address at checkout, no problem. Please give us a call at 602-510-0504 or email us at sales@hwbotanicals.com

Yes, you can! We provide tracking for all of our shipped items. We ship priority via USPS. 

For one time purchases, we do not store your credit card information. 

For subscriptions, your CC # is stored with our credit card processor and is your order is automatically processed according to your subscription plan. 

Health and Wellness Botanicals ships to all 50 United States.

Yes, all of your products will arrive in a single package. Shipped priority via USPS. 

If you need to swap an item

Returns and Exchanges

Health and Wellness Botanicals provides a 30-day satisfaction guarantee. If you are unsatisfied and would like to make a return, please contact sales@hwbotanicals.com & we will provide a return shipping label free of cost. 

On the chance that you received the wrong item, please call us at 800-376-1057 or E-mail us at sales@hwbotanicals.com and we will remedy the issue as soon as possible. 

If you are returning an item, please reach out to sales@hwbotanicals or call us at 800-376-1057 and we will provide a return label free of charge.

There are several ways you can receive customer support:

  1. Contact us at 800-376-1057
  2. Email support at info@hwbotanicals.com
  3. Send us a Chat!

Yes, you can! If you have an account, you may log in and cancel your order from your account dashboard. If you have not created an account, simply reach out to sales@hwbotanicals.com or call us at 800-376-1057 and we will handle any and all cancellations. 

Unfortunately, we do not allow back orders or pre orders at this time. If we are out of a certain product & you are wondering when we will have it again, please give us a call at 800-376-1057